Frequently Asked Questions


Shipping Reminders.

  1. If you order on hand + pre order items, your orders will be shipped when the pre order items arrive
  2. On Hand items will be shipped out 1 day after payment has been made.
  3. We do not have control over the deliver of the item, but we will try our best to follow up. 
HOW TO ORDER?
  1. Add to Cart the items you want to purchase
  2. Review your orders and make sure they're correct
  3. Proceed to Checkout and fill out the required details
  4. Send a message to @solide.ph on Instagram to proceed with your order.

     RETURNS OR REFUND

    • We allow refund of items within 1 day of receiving the item

    • We allow exchanging of item if the item/s you ordered is/are broken

    • All shipping fee back to us will be covered by the buyer, unless it is the shippers fault. 

     UPDATED AS OF Jan 4. 2021